How can we help?

Killer suits brands that want a steady presence on 2 platforms, with a post every other day. Ultra doubles the posts for daily posting. PRO adds carousels, more reels, highlights and up to 5 platforms. You can compare everything on the Packages page or book a free 15-minute call and we'll recommend one.

Go to Packages, choose monthly, 3 or 6 months, and click the button of the package you want. Check the summary and click "Continue to secure payment". You pay on Stripe's secure page and come back to our thank-you page when it's done.

You get your payment receipt from Stripe and an order confirmation from Groowly. If it's your first order, a third email lets you activate your client area. Your order appears there within a minute, ready for you to fill in the requirements form.

Check your spam or promotions folder and search for "Groowly". The link works for 24 hours. If it expired, go to Log in, type the email you paid with and choose "Email me a login link instead".

Two quick questions plus a brand questionnaire: your audience, goals, platforms, brand assets and anything we should know. Your delivery time starts counting when you submit it, so the sooner you send it, the sooner you get your posts.

Your logo, brand colors and fonts, photos or videos of your products or team, examples of posts you like, launches or dates to feature and words to avoid. You can attach files or share a Google Drive link.

10 days for Killer and 14 days for Ultra and PRO, counted from the day you complete the requirements form. Missing information, assets or approvals on your side move the date.

Yes. Every order has its own chat in the client area. Write anytime; we reply within 1 business day (Monday to Friday), usually much sooner.

Prices are in US dollars. You pay monthly, every 3 months (10% off) or every 6 months (15% off). Plans renew automatically at the same price until you cancel, and you get a receipt by email for every payment. Any sales tax that applies is shown at checkout before you pay.

In the client area go to Account and click "Manage billing, invoices or cancel". It opens Stripe's secure billing page, where you can download invoices and change your payment method.

Yes. At checkout you can add your business name and tax ID, and they are printed on every invoice. To change them later, use the billing page in Account or email us.

From Account › "Manage billing, invoices or cancel" in your client area, or by emailing hello@groowly.com. Cancelling stops the next renewal; the period you already paid continues until its end.

Yes. Tell us before your next billing date and we switch you to the new package from then on.

Full refund if you cancel within 7 days of paying and before sending the requirements form, if we can't deliver a paid period on time, or if a renewal was charged after you asked to cancel. Delivered work isn't refundable, but we revise it until it fits your brand. Read the full refund policy.

5% off the first month of any monthly plan bought until October 31, 2026 (Madrid time). The discount is applied automatically at checkout; later months are charged at the regular price. See offer terms.